AI + human contact center
Customer conversations, answered by AI and people together.
Helixcall is an omnichannel AI contact center for customer support: a natural-sounding AI voice agent and your team handle calls, live chat, SMS, and WhatsApp together. Instant answers around the clock, with seamless human handoff the moment a real person is needed.
Built for, Support, Sales, and Service teams of every size
See how the AI handles a real conversation — it rings your phone in seconds.
Real call from the Helixcall AI · US & Canada · 2 free demo calls.
Set up in an afternoon. Sounds human from day one.
Step 1
A customer reaches out
They call your number, send a text, or message you on chat, WhatsApp, or email. One inbox catches it all.
Step 2
AI answers instantly
A natural-sounding AI agent picks up in seconds, in 30+ languages, answers from your knowledge, and gets things done — refunds, bookings, questions.
Step 3
A human steps in anytime
Need a person? Your teammate joins the same live call or chat with the full history — the customer never repeats themselves.
It sounds human. It books, answers, and solves — live.
Your customers just talk. Helixcall understands them, pulls the right answer from your knowledge, takes action, and hands the call to a human teammate the moment it’s needed.
Have Helixcall call meWatch every conversation, and step in with one click.
One shared inbox for the AI and your team across every channel. The AI handles the chat on Autopilot, drafts the next reply, and surfaces the right knowledge — take over any conversation with one click.
Your customer switches from chat to a phone call. The conversation doesn’t restart.
Helixcall keeps one thread per customer across every channel. The AI — and any human who joins — always sees the full history, so nobody ever asks “can you repeat that?” again.
SMS
Email
Phone
Live Chat
Whatsapp
The AI doesn’t just talk. It gets things done in the tools you already use.
+ hundreds more via Composio — calendars, CRMs, help desks, payments, and dev tools.
One platform for every customer conversation.
AI voice calls
Inbound and outbound calls in a natural, human-sounding voice.
Live chat & web widget
Drop a chat bubble on your site that answers instantly.
SMS & MMS
Two-way texting that picks up where the call left off.
WhatsApp & social
Meet customers on WhatsApp, Messenger, and Telegram.
Turn the inbox into a conversation the AI can resolve.
Your knowledge
Upload docs or point at your site — answers stay grounded in facts.
Outbound missions
Hand the AI a list and a goal; it makes the calls for you.
Analytics & QA
See resolution rates, sentiment, and quality scores on every chat.
Built to be trusted with your customers’ conversations.
Customer calls and chats are sensitive. Helixcall treats them that way — with isolation, auditability, and data-rights controls built into the foundation.
Tenant isolation in the database
Postgres row-level security enforces that one workspace can never read another’s data — at the database, not just in the app.
Tamper-evident audit log
Every sensitive action is hash-chained, so the record of who did what can’t be quietly altered or deleted.
GDPR data rights
One-click customer-data export and full erasure, with a per-workspace retention window you control.
Abuse & spend protection
Per-IP rate limiting and per-workspace credit caps keep traffic and runaway costs in check.
Instant answers, even at 3 a.m.
Languages spoken fluently
Average time to pick up
One conversation thread per customer
Everything you might be wondering.
Helixcall is an AI-powered contact center where AI agents and your human team handle customer calls, chats, and texts together. The AI answers instantly and a human can join the same live conversation whenever they’re needed.
Yes. Unlike traditional tools that hand off and lose context, Helixcall keeps one shared conversation. A human teammate joins the live call or chat with the full history, and the customer never has to repeat themselves.
Phone calls, live web chat, SMS/MMS, WhatsApp, Facebook Messenger, Telegram, and email — all in a single thread per customer.
No. You can get a new number in minutes or port your existing numbers to Helixcall without changing how customers reach you.
The AI only answers from the knowledge you give it — uploaded documents or your website. If it doesn’t know something, it says so and offers to connect a human.
Helixcall has simple monthly plans plus usage. See the pricing page for a full breakdown, or start free and talk to a live AI agent today.
Hear it for yourself.
Enter your number and a Helixcall AI agent will call you in seconds. Then build your own in minutes — free.
