Built to be trusted with your customers’ conversations.
Customer calls and chats are sensitive. Helixcall treats them that way, with isolation, auditability, and data-rights controls built into the foundation, not bolted on afterward.
How your data is protected
Security in the foundation.
Tenant isolation in the database
Postgres row-level security enforces that one workspace can never read another’s data. It is checked at the database, not just in the application, so a bug in app code cannot leak across tenants.
Tamper-evident audit log
Sensitive actions (logins, role changes, approvals, deletions, payouts) are recorded in a hash-chained audit log. Because each entry seals the one before it, the record of who did what cannot be quietly altered or removed.
Encryption in transit
Traffic to and from Helixcall is encrypted with TLS. Calls, chats, transcripts, and API requests travel over encrypted connections between your customers, your team, and our infrastructure.
Role-based access control
Members, admins, and support roles see only what their role allows, enforced in the database as well as the interface. Human teammates and maintainers only reach the workspaces and conversations assigned to them.
Spend caps and abuse controls
Per-workspace credit caps and per-IP rate limiting keep traffic and runaway costs in check. A hard spend cap protects you from surprise bills if usage spikes or a number is abused.
Data residency and your rights
We operate from Canada and handle personal information under PIPEDA and applicable US state laws including the CCPA / CPRA. Workspace admins can export a customer’s data, set a retention window, and request full erasure.
Our commitment
We never use your customers’ conversations to train third-party AI models.
Your conversations are used to run the Service for you, and nothing more. We do not sell personal information, and we do not feed customer calls, chats, or messages into third-party model training.
Data handling
Vetted providers, under contract.
We work with a small set of established infrastructure providers, each under contracts that require them to protect your data, and we never use customer conversations to train third-party AI models. For details on how we collect, use, and share data, including cross-border processing and your data rights, see our Privacy Policy. A full sub-processor list is available to customers on request.
See it for yourself.
Create a free workspace and place a live AI call today. No credit card required.